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I am an international student. Who should I contact about visa and travel questions?

International students should contact International Student Services (ISS) for advising about how this will impact your U.S. visa status as well as any concerns about returning to your home of record.

How do I submit application forms and when are they marked as submitted?

If you need to submit forms for your application follow these instructions. Due to staff working remotely there will be delays in processing time and marking off as complete items mailed to our office.

How long does it take to hear a decision on my application?

It may take up to 4-6 weeks for your application to be reviewed after the regular program application deadline and for you to receive notice of a decision that will be emailed to your @wisc email account.

How do I find out if my program has been cancelled?

All participants will be notified as soon as any modifications are made to their specific program.

Students should reach out to their study abroad advisor directly if they have any questions about their program’s timeline or what they should be doing now to prepare to study abroad.

Students should create a back-up plan in case their program is not available.

Students who wish to participate in non-approved programs will need to apply for a waiver prior to the program. Waivers are being reviewed on a very limited basis (e.g., student already in country, strong family support in country, etc.).

Please direct any non-approved program questions to

A cancellation decision hasn’t been made about my program yet. How should I handle booking airfare or out of pocket expenses?

Students should have back-up plans in place and avoid spending any unrecoverable costs towards their study abroad experience. Additional guidance for students planning to study abroad can be found here.

If my program is cancelled, do I need to apply again to go on another study abroad program in the future?

Yes.  You will need to submit a new application for either the same program or a different program for a future duration.

What happens to my scholarships and financial aid if my program is cancelled?

Any UW Study Abroad scholarships offered for your program will be rescinded. Scholarships cannot be retained to use on a future study abroad program. You will need to reapply for the scholarship when you apply for a future program.

Students are encouraged to contact the Office of Student Financial Aid to determine how your program cancellation will affect your scholarships and financial aid awards.

My program was cancelled. Will I receive a refund of my program confirmation deposit?

Yes, students who have paid their program confirmation deposit will be refunded. Refunds will be applied to either your student account or credit card depending on whether you paid by check or credit card.

Can I withdraw my participation before UW Study Abroad formally cancels my program?

Acceptance deposits are normally non-refundable. However, if you cancel your program participation for an on-site (non-virtual) program prior to the start of the program due to concerns about COVID-19, then the acceptance deposit is refundable. Refunds will be applied to either your student account or credit card depending on whether you paid by check or credit card.

Where can I go to find more information about planning for a future program?

Please visit the Next Steps and Planning FAQ.

I'm not seeing my question answered on this page. Who should I contact?


Study Abroad Resource Center
(608) 265-6329
Monday-Friday, 8:00 a.m.-4:30 p.m.
If we are unable to answer your call, please leave a voicemail and we’ll return your call as soon as possible.

For program specific questions, we encourage you to reach out to your study abroad advisor.

Remote Advising
Study Abroad Advisors and Enrollment Specialist Advisors are available for phone or Skype advising appointments that can be made through Starfish.

Note: Drop-in advising at all study abroad advising locations is suspended until further notice.